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Continuation of the Bender family visit on Friday.

My experience at Smokey bones today did not nearly fulfill my service and quality expectations. My table waited around 45 minutes for our food while other guests who arrived after us were given their appetizers and then their entrees before ours arrived one by one. By the time our food arrived, we were so hungry that we just wanted to try to eat and attempt to enjoy it. Unfortunately, my ribs and the ribs of other memebers in my party were very tough as if they were microwaved or severely undercooked. They had little to no flavor while awkwardly offering a bit of a crunchy/chewy toughness when biting into it. I used to truly enjoy the ribs but they tasted as if they were old which made it difficult to palate. I ended up leaving my ribs on the plate after everyone else was finished. I'm truly disappointed in the food quality given the cost of each dish signifying that it should be fresh and of decent quality. Additionally, the restrooms were absolutely filthy at this location with toilet paper on the floor while there were also toilets that did not flushing leaving behind mess. Lastly, the front of the restaurant was covered in bird droppings which made it seem like the restaurant did not take care of its aesthetics. My party would appreciate the chance to dine again with Smokey bones and have a better experience as this experience was subpar.

Kindly,

Dr. Felicia Bender

Location: Pittsburgh, Pennsylvania

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