Tanmy A

Poor staff and servers

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Late afternoon on a Wednesday. Told only 2 servers on duty and no front help. Not only a line, but out the door line. No info given, till someone raised their voice.
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Loss:
$49

Preferred solution: Apology

User's recommendation: Have some help or standby help

Johnnie C Aga
map-marker Butler, Ohio

Not running bussinus right

I have been a busser for a month my first check was a week late my second check was missing 15 hrs i been waiting 2 weeks prior 2 this complaint i spoke with whom handles it nothing is being done and its gonna get deeper than it seems w my mother tur
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Preferred solution: My last 15 hrs

JessicaPhoeson P
map-marker Mentor, Ohio

Web prices are different from restaurant prices

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I was on the web site getting my order together but when I called to restaurant to place the order only to be told that those prices on the web were not the ones in their computer. After going back and forth because they would not honor the prices on the web site I decided to go somewhere else for my food. And the woman on the phone was RUDE.
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Loss:
$19
Cons:
  • False ad

Preferred solution: Price reduction

Anonymous
map-marker Lanham, Maryland

Poor customer service and loss of $10 coupon value

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I am writing to let you know how unsatisfied my experience was today at your bowie location. I ordered over the phone for pick up, I was able to apply my loyalty coupon $10 off $25, but when I went to pay with my bones club dollars and credit card, the front desk young lady said I didnt have any money rewards on my bones club card.

I asked her to check again because I know I had $20 on my card account, she said I had to call the number on the card, which there is no number on the card, she then walked off, I thought to get manager assistance, but after 10 mins waiting at the counter and the food sitting there getting colder, I left. Without my lunch and wasting my Time and gas driving back and forth.

I am very disappointed with this store and its staffing and not sure why I would return.

Since today was the last day to use the loyalty discount 10 off 25, I lost that value as well. So your employee lost you the sale and me my discount.

Upon returning home I logged into the smokeybones website, and verified my card still has the $20 rewards on account.

Ted

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Herve Orq

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Verified Reviewer

Visit

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Food was old and made me sick.
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User's recommendation: Don’t go here you will get nasty food and most likely get sick.

JEROLD L

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Verified Reviewer
| map-marker Stoughton, Massachusetts

Paid in full for my take out, and received less than half of my food in return!

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Updated by user Sep 19, 2020

Nothing has happened. Smokey Bones has not contacted me at all to resolve this issue. That company doesn't care.

Original review Aug 20, 2020
I'm EXTREMELY UNSATISFIED with the service I recieved at the Smokey Bones located in Stoughton, MA last night, 8-19-20. I placed an online order for four quart sized cinnamon apples, and 8 wings.

The pick up time was set for 9:45pm. When arriving at 9:45pm, I was told my food wasn't ready yet, and would take 15-20 minutes to be ready. I prepaid online, and the young girl Brooke told me they would rush it. I ordered the food to have at work last night, I work the 11-7 shift at my job.

I explained to her I need to be to work at 10:30pm. I did not recieve my food until 10:20pm, and I was late for work! Not only did the employee refuse to give me a refund, but when I arrived at work, all 4 quart sized cinnamon apples were only half filled each!! I would like a refund of my money I've spent on that particular meal.

In the past few days, I've spent over $100.00 at that location because I like the food, but if I do not recieve a refund, I will no longer support any Smokey Bones locations, and will also get the word out to my following to boycott this establishment as well. This is one of the most disrespectful things an establishment can do to a returning customer. I paid in full for my food, and got less than half of my food in return!!! The very young crowd of employees that were working last night were just lounging around, in an empty restaurant.

A restaurant that remained empty the entire time I was forced to wait for my food.

I do not understand why it took so long to make my food, when I ordered it 20 minutes before I arrived to pick it up! Please feel free to email and/or call me at 617-943-**** to rectify this.
-Jerold Ligon-
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Loss:
$67
Cons:
  • Ineptness of staff
  • Messed up order
  • Restaurant stole money

Preferred solution: Full refund

Robyn G Uwu

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Verified Reviewer
| map-marker Columbus, Ohio

Overall experience

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Me and my husband went for dinner there. The outside of the building needs cleaned up from the bushes that had weeds growing out of them.

When you go to the front doors the glass need cleaning. The windows were a mess. The hostess were playing on their phone the whole entire time we were waiting instead of helping clear off the tables. And it was not at all busy.

We were waiting they let a person take a menu outside to look at it. The person brought it back in but it could of been contaminated. The face masks not being worn properly by the hostess. The menu was not paper it was plastic.

We were done with the menus I did not see them wipe them off. They had paper menus but we were not offered them. The busboy who was cleaning off the tables and not wearing a mask and also wiped his nose on his arm. The table that we were sitting at the floor was sticky.

The condiments like the sauces were sitting out where people could touch them all the time. I ordered Cole slaw and it was mostly cabbage and vinger. We were leaving after eating the hostess was bending over and the shirt was riding up on her back where you could see half of her back and still playing on her phone.

It was not a good experience. We will not be back.

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Pros:
  • Had a good waiteess
  • Had a good waite
  • Had a giod waitress
Cons:
  • Personal experience

Preferred solution: Fix the problems that I mentioned

User's recommendation: For how much we spent we could of gone to a better place

Anonymous
map-marker Chattanooga, Tennessee

Did not hear nothing

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Never heard from management from Smokey Bones, the bartender is still serving my husband alcohol with an expired ID. When something happens to him leaving Smokey Bones I will be suing. This place needs to be shut down.
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Cons:
  • No reason to be in business
  • Serivce and food quality
  • Manager

Preferred solution: Let the company propose a solution

User's recommendation: Horrible service

Anonymous
map-marker Smyrna, Georgia

Need rewards card

Not pissed. Made the wrong selection. Always great service. I was trying to request a replacement rewards card.
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Anonymous
map-marker Lafayette, Georgia

Complaint

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I called 2 weeks ago and explained everything to the representative on the phone they said I would have a phone call back within 1 to 2 days and AB yet to hear anything back I would have expected better customer service than this but apparently they don't care about the money I spent that day or my complaints I would not give them a one star if I could
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SHANNON S Cbt

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Verified Reviewer
| map-marker Stoughton, Massachusetts

Very Disappointed

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Updated by user Oct 09, 2020

I haven't received a response from the restaurant. Suffice it to say, I won't be ordering from Smokey Bones anytime soon, if ever.

Original review Sep 08, 2020
I ordered from your Stoughton restaurant tonight as I broke my foot and I'm supposed to stay off of it as much as possible. I ordered a rib dinner with a loaded baked, potato, salad and an extra side of macaroni and cheese. I was excited to try your food. When my order arrived, the delivery person couldn't come up to my apartment and I had to go down to get the order. I was so disappointed to find a box with a dry 1/2 baked potato and 3 ribs. No garlic bread, no salad, no macaroni and cheese, no sides for the baked potato. Over $30 for a potato and 3 ribs? I will never order from your restaurant again, this was a complete disappointment.
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Loss:
$25
Pros:
  • Local
Cons:
  • Pricey
  • False ad
  • Messed up order

Preferred solution: Let the company propose a solution

User's recommendation: Save your money

Josip G

Wings

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Very disappointed you guys dont bread the wings anymore! Not the same! Why change something that was awesome to save a buck?????
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Preferred solution: Change wings back to breade

User's recommendation: Wings suck now

Anonymous
map-marker Deerfield Beach, Florida

Reward points not added

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Smokey Bones - Reward points not added
Did take out triple rewards were accidentally not put in
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User's recommendation: Have receipt

Jonathan B Vcw

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Verified Reviewer

Bad management

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Was called a *** then assaulted by a manager and then thrown out
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Cons:
  • Horrible management

Preferred solution: Obtaining a Lawyer

User's recommendation: Don’t go to this location

John Y Swt
map-marker Baldwinsville, New York

Covid

No one was wearing masks properly. This is my 3rd complaint. Manage kept pulling theirs down and entire kitchen staff wasnt wearing them.
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