Smokey Bones
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Frazer, PennsylvaniaI need my w2 urgently
I'm going to loose the 3400 I'm already going to receive back if I don't get this w2 ASAP
- Great staff
- Good food
- Waitresses dont clean tables they leave it for the host
Preferred solution: Deliver product or service ordered
User's recommendation: Don't plan on filing taxes easily if you work there
Refund
Preferred solution: Full refund
Check your food thoroughly before consuming.
- Serivce and food quality
- Unsanitary food preparation
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chesapeake, VirginiaHorribly poor service and food
- New side addition added to the restaurant
- Pro it is a great place
- Smokey bones bar & fire grill
- Bad experience
Preferred solution: Full refund
User's recommendation: Eat at the locations you are use to.
Ordered online and nobody is here
User's recommendation: Update the internet if your only going to open for lunch!!!!!!
Horrible rude customer service
User's recommendation: Would not recommend eating at the restaurant who's staff are so rude.
Complaint
- Poor service
Preferred solution: Let the company propose a solution
Fraudulent activity on my credit card from an employee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Manchester, PennsylvaniaHorribly poor service and food
- Poor service
- No one would provider service
- Messed up order
Preferred solution: There is nothing on this earth that would ever get me to come back to that restaurant it was a total waste of 80 dollars and a joke for all the reasons stated above
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Complaint
- Smokey bones bar & fire grill
- Management response very poor
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible management !!
Preferred solution: fired manager!!!
Dont go there
I was in your establishment at Pembroke Mall. The group i was with had 15 people give or take a few.
We was there celebrating my niece and nephew 5 year old birthday party. It took us from 6:30 to 7:45 to be seated. They didnt have the sense to pull tables together to accommodate our party together. There was already two large parties there.
We then had to wait another 25 minutes to get some water. We had 2 waitress then the waitress came back with the water said she by herself. It took another hour and half before we got our food. The manager did not help the situation at all I ask to speak to her 3 time to see why our food still not on the table she never can out.
We had kids still hungry and had to go to school the next day.
We was so upset, there was not reason why situation couldnt been handle in a timely and satisfaction matter. Thank you
Preferred solution: Let the company propose a solution
Customer Complaint
- Poor service
Preferred solution: Full refund
Very disappointed visit
- Pro it is a great place
- Poor service
- Need better cooks
Preferred solution: A gift card
DO NOT GO
- Smokey bones bar & fire grill
- 6744
Preferred solution: I LEFT YOUR RESTURANT WITHOUT EVEN EATING OR BEING SERVED
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It may well be a hold that will drop off once it clears your bank. If so, you will need to do the ethical thing and post an apology.