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I was at Smokey Bones here in Dayton, Ohio on June 4, 2016. When I first arrived the services was great before my party and I was seated. Once we was seated the waitress (Emily) acted like she was just so busy that she couldn't take her time and get the order correct....
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1.6
I didn't like
  • Cold undercooked food and extremely long wait time
  • Customer service
#864875
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Is this your way of contacting me? Not what I expected for sure. Sad, but I will have to write this restaurant off my "best ribs" list simply because of the horrid way you follow up with your customers! You are giving your business away... Sent from my iPhone On Jun 5,...
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#861913
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I love Smokey Bones' ribs so visited on Mother's Day in May and again on my birthday in April. Then for my son and niece's graduation in May we took them there. We had 9 persons in our party. Very disappointed!!! Our server was sweet but seemed overwhelmed. Forgot to...
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2.9
I didn't like
  • Cold food and wait time
  • Cold undercooked food and extremely long wait time
#856479
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Smokey Bones Hostess Review

Smokey Bones
#958502
3.4
Details
Our hostess on the 19th of November was Polly Anderson at the Smokey Bones on Interchange Rd, in Erie PA, is was extremely ignorant, had a nasty attitude and even mumbled that she hates her job and it wasn't just us who noticed, other customers near us, we heard complaining about her, I may never come back and will be telling friends about her service
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Smokey Bones Facility Review

Smokey Bones
#933901
16 tvs but no sound for 3 weeks. 1 call is all it would take to get these fixed. Just don't want to spend the money is my guess. Have been a very loyal customer for years. Already can't get my friends to come in anymore. Now I'm afraid its time to go elsewhere for games and any TV event. I will give them 1 last chance next Sunday (10/17). Make the call and get them fixed Erie pa location
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Smokey Bones Baby Back Ribs Review

Smokey Bones
#933659
1.6
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I went to Smokey Bones in Reynoldsburg Ohio on 10-7-2016 and my baby back ribs was terrible. They were almost burnt. We asked for a refill on our lemonade and we got water. Bad restaurant!!! $45.00 for crappy food!!!
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Smokey Bones Manager Review

Smokey Bones
#916380
2.7
Details
The manager is very rude. The waitress are good but the channel was changed that we were watching for SEC football and she was very rude hate people do not know customer service anymore.
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I cannot get into my account. Each time I sign in my password is not acceptable. I then click I forgot my password and receive the message: Password successfully reset: A new password has been e-mailed to kishbaugh104@msn.com. After you receive this e-mail return to...
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#823026
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We had lunch at the Smokey Bones on University Dr in Plantation, Florida. We waited 45 minutes for a hamburg and fries, very much not acceptable. We asked to see the manager just as our food came out. He said they are having trouble in the kitchen. We did not wait...
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#822551
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I recently was out for a last dinner with my family at smokey bones in York,pa. We were seated quickly but waited about 7 mins for our server to arrive. We were almost about to get up and leave when she came. She proceeded to greet us kinda abruptly and without a smile...
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Anonymous
Anonymous

Why did you not ask for silverware when your appetizer initially came to the table? You then had a second chance to ask when your salad came. You had a third chance when some...

2.7
#817369
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if i could give negative stars i would. hands down THE WORST customer service i have ever experienced while dining. from a server AND manager. restaurant was slow at time of sit down. server took order. was not polite. seemed distracted. took our order after drinks...
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#804188
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I ordered 3pulled pork sandwich dinners last night only to get home and see there was no cheese 3slices of bread where not there also and i come to this restaurant often i was just there Sunday and was not happy with the customer service i order online and then i...
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1.0
#801417
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Im not happy about how how Christie Crystal whatever her name is the manager for Smokey bones treats her customers she does not try to compensate you for anything if you really think that just saying sorry is supposed to answer the questions to what you need I waited...
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Anonymous
Anonymous

What!? Use punctuation!

2.0
#801398
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I visted Smoky Bones Stone crest on Feb 19, on my birthday. This was my first time visiting this establishment. I was excited but as soon as I walked in I knew it would not be a good visit. I waited almost 30 minutes until a seat was available. We ended up siting at...
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#795073
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