Smokey Bones
Reviews and Complaints
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Verified Reviewer | Fort Lauderdale, FloridaBad service
Food poisoning
User's recommendation: Run
Water leaking
Preferred solution: I would like the problem to be addressed immediately, so it does not take away the money that could be made.
Very bad experience with waitress!!!
Not Happy Smoky Bones!!
User's recommendation: Don't pay over the overpriced foods they offer.
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Verified Reviewer | Virginia Beach, VirginiaI had my son birthday celebration there the 18th of this month and the General Manager was very rude and disrespectful.
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Verified Reviewer | Avon, IndianaRibs overcooked
- Terrible food
Had lunch today
User's recommendation: Nice place to eat on Saturday watching PSU football game.
Awesome Service that can't be ingnored
User's recommendation: Ask for Denise
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Verified Reviewer | Wilkes Barre, PennsylvaniaAmazing review
User's recommendation: Ask for Sean the cook of your a vegetarian! He will cook your veggie burger to your liking!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Virginia Beach, VirginiaPissed customer
I will go to the Smokey Bones in Chesapeake. Not Va. Beach!!
- Food was good somewhat
- Poor customer service
Preferred solution: Full refund
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Verified Reviewer | Wilmington, North CarolinaUnimaginable, Horrendous Meal and Customer Service
As of 08/24/23: no contact from Smokey Bones management or resolution of any kind.
I called to obtain a refund. The store manager (who I had to track down) explained that they did not have the ability to refund orders and that it would be easier for me to simply call my credit card company and dispute the charge (she stated that Smokey Bones would simply not respond to the credit card inquiry). REALLY? I need to go through all that trouble to obtain a refund for one of the worst meals that I've ever ordered?
She apologized - and told me how awful it is to work at Smokey Bones with the inability to refund orders in a normal manner along with a litany of other issues - and apparently could do "nothing else" (Teresa Bacon).
I called the Regional Manager (Terrence Ishmeal) who "could not believe the poor customer service received". He said he would immediately send out a gift card to cover the cost of the meal - and it would be mailed out that same day. I never received any gift card in the mail. I'm not sure why I thought he would follow-through.
Why would anyone concoct a story that they planned to immediately satisfy a customer and hope that "I would give them another chance" - and all was a lie? It only makes customers even angrier than when they received a rock-hard steak. I contacted him several times afterwards explaining that nothing was received in the mail. No response.
It is hard to believe that this is a company who even wants customers to return to the restaurant.
I have let everyone know of this restaurant story - and this company - and the way they treat food issues. No one from my place of work or anyone who hears the story from me personally will ever visit Smokey Bones again. Truly, they have lost more customers than they realize.
The Greensboro, NC, restaurant is beyond anything that I can even describe - but these managers are unprofessional and untrustworthy.
Again - I will let everyone know - social media included - of this experience. No doubt about it.
- Inedible food poor customer service
Preferred solution: Full refund
User's recommendation: DO NOT DINE AT ANY SMOKEY BONES RESTAURANT!
Disappointed
User's recommendation: My recommendation is, don’t go there go to Mission BBQ
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Verified Buyer | Columbus, OhioRefund
Horrible wings due to even worse customer service
I was told by my gf to order a certain Flavor of wings that we always get when we go here, when I called the *** girl who answered the phone told me that they didnt do that flavor, even though it was on their menu and weve had it countless times. After I told my gf what happened she tried to change our order through the phone and was met with even more attitude.
When we arrived to pickup our order the wings were literally black. Despite trying to go through Smokey bones directly and asking them to contact us, there has been nothing to resolve this, dont go to colonie/Albany location or a stuck up blonde who has no right or skill set to be in a customer service job will *** up your order too.
- Decent flavor
- Horrible staff and food
Preferred solution: Full refund
User's recommendation: Maybe sit down? Defo don’t call, I wouldn’t wish my worst enemy to have to talk to this ***
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